Take a minute to think about how much technology has changed our lives in just the past decade.
When was the last time you purchased a CD to listen to music, went to a store to rent a movie on DVD, picked a newspaper off your front stoop, or called a travel agent to book a trip? Music, film, news and travel are just a handful of the industries that technology has re-shaped. Now it’s the freight industry’s turn. If you’re a medium-sized logistics provider, you may be at risk of falling behind your larger competitors.
21st Century Visibility Challenges
As I mentioned in the post Medium-sized 3PLs Need New Logistics Technology to Compete, shippers are struggling to overcome their supply chain visibility obstacles. They're increasingly turning to their 3PLs to provide the necessary technologies and services to provide this visibility. Technology is now a key competitive differentiator. This is creating a technology gap between the services and capabilities shippers have come to expect, and what many 3PLs are able to deliver.
Based on The 2017 Third-Party Logistics Study where shippers were surveyed on IT-based capabilities that 3PLs needed:
It's clear that the majority of shippers expect 3PLs to provide IT capabilities over and above traditional transactional services.
Overcoming Supply Chain Technology Gaps
Our white paper, “How to Close the 3rd Party Logistics Technology Gap” explains in greater depth the 3PL logistics technology gap and how logistics providers can leverage technology to gain a significant competitive advantage.
We examine the four most common supply chain technology obstacles 3PLs face to closing the tech gap. What do all four have in common? They are all issues you can address immediately thanks to the maturation of public cloud computing platforms and services.
4 Common Obstacles to Closing the Technology Gap
- Fear of long-term investment: The uncertainty and volatility in customer relationships makes deciding to spend money on new technology a more risky financial proposition for 3PLs than for other industries.
- Lack of in-house expertise: Many 3PLs do not have adequate IT infrastructure or the personnel on-staff who can understand, evaluate and implement the new, advanced systems necessary to run 3PL software solutions.
- Insufficient or outdated technology: A reliance on older Enterprise Resource Management technology stacks prevents 3PLs from implementing today’s advanced systems.
- Short-sighted thinking: Most logistics partnerships are focused on short-term, tactical objectives such as cost reduction and improved service levels, not on long-term strategic advantage.
Build or Buy?
The question is not “Should we leverage new logistics technologies to lead our customers past their supply chain technology gap obstacles?” Rather, the question is should you use cloud-based based services to build and manage your own 3PL software solutions, or partner with an outside vendor?”
Answering the “Build or Buy” question is critical to your ability to not just secure new customers, but keep your existing ones. Our white paper can lead you through the process of evaluating your current capabilities, determining what your customers want you to provide that you cannot, and assessing which approach is most appropriate for your mission to overcome these new 3PL obstacles.